Shipping & Returns

Everything below applies to online orders placed at teamvaga.com.au. If you have a question that isn't covered here, email us at info@teamvaga.com.au and we'll help you out.

Shipping

We offer free shipping on every order, Australia and New Zealand wide — there's no minimum spend.

Orders are dispatched within 3 working days of your order being confirmed. In most cases we use a prompt courier service; depending on your location we may use Australia Post. Delivery times vary with where you are.

You'll receive tracking details by email once your order is on its way. If your order hasn't arrived within 10 business days, email us at info@teamvaga.com.au and we'll chase it down.

Returns & exchanges

Getting the right size online isn't always easy, so if you've changed your mind or the fit isn't right, you can return your cap within 30 days of dispatch, as long as it meets these conditions:

  • It's unworn and in the same condition you received it.
  • All original tags and packaging are intact.

We inspect every return, and reserve the right to decline one that doesn't meet these conditions.

How to return an item (Australia)

  1. Email info@teamvaga.com.au with your order number to start your return, and we'll send you a return label.
  2. Repack the cap with its original tags and packaging — you can reuse the satchel your order arrived in.
  3. Keep your tracking number and receipt.

Please allow 7–10 business days for your return to reach us. Once it arrives, our team will be in touch about the outcome.

How to return an item (New Zealand)

Email info@teamvaga.com.au with your order number to request a return label. We'll issue one within 48 hours. The same condition, packaging and timeframes above apply.

Refunds

Once your return is received and approved, we'll refund it to your original payment method. Depending on your bank, refunds can take 2–3 business days to appear. If an exchange you've asked for is out of stock, we'll issue a refund instead.

Please note: orders paid with Afterpay can't be exchanged for an item of a different value — a full refund will be processed instead.

Faulty items

If you think your cap is faulty, or it arrived not as described, email us at info@teamvaga.com.au before sending anything back and we'll sort it out for you.

Your rights

This policy is in addition to your rights under the Australian Consumer Law. Nothing here limits any remedy you're entitled to for a product that is faulty or not as described.